FAQs

From time to time you may have a question regarding your Beales Love Rewards membership. Below are what we believe to be some questions that may be asked by some of our members, if your question isn't answered below please ask a customer service advisor in store or call our helpdesk on 0113 201 8419.

How do I get a Beales Love Rewards Card?

Simply ask for a card and application form at any Beales store. As soon as you complete, sign and hand in your application form, you can start using the attached card to collect points.

Can anyone have a Love Rewards Card?

Yes, anyone can have a Love Rewards card as long as you are over 16 years of age and a UK resident.

How many points do I collect and how do they convert into Love Rewards Vouchers?

You collect 1 point for every £1 spent in transactions up to £29.99. For transactions £30.00 and over you earn 2 points for every £1 spent.

Every 100 points you earn = £1 of vouchers. We convert your points into vouchers twice yearly in Spring and Autumn.

When you collect more than 100 points we post your vouchers to you at the address provided on your application form. You might also be eligible to receive other special offers and discounts at the same time.

If you change your address please contact us on 0113 201 8419 or logon to your Beales Love Rewards account at www.bealesrewards.co.uk

Can I use my Love Rewards vouchers to purchase anything at Beales Stores?

You can use your Reward vouchers in any of our stores. We send out vouchers in Spring and Autumn when our new collections are available, but you can spend your voucher on whatever you choose.

Reward vouchers cannot be used to pay any Beales Account Card balances, to buy any items where you do not earn points (see list of exclusions below), or pay towards online purchases.

How will I get to know about Love Rewards special offers?

News of exclusive offers are sent with your twice yearly statements.

In addition, to keep right up to date and take full advantage, members can choose to receive the latest special offers and exclusive discounts by post, email or SMS throughout the year.

To make sure you receive regular Love Rewards offers, tick the boxes on the application form to indicate how you are happy for us to contact you.

You can change your contact preferences at any time by calling 0113 201 8419 or logon to your Beales Love Rewards account at www.bealesrewards.co.uk

Can I collect points online?

Yes, you can collect points from online purchases. Make sure you have your card number available when you make your purchase and enter this information when you place your order.

However you are not able to redeem any vouchers earned for on-line purchases. Vouchers can only be redeemed instore.

If you have any problems using your card online call us on 0113 201 8419.

Can I collect points when I buy a Gift Card?

No, you will not receive any points when you buy a gift card, however, points can be collected when you purchase items using a Gift Card.

How can I keep track of my points?

Set up an account online at www.bealesrewards.co.uk by entering a username and password. This will enable you to log in and check your points balance whenever you want.

Your ability to gain online access will normally take about three weeks to activate from the point that you complete your application form.

You can also check your points balance by asking a customer service advisor in-store or call us on 0113 201 8419.

If you choose to provide us with your email address, or agree to postal communication, we will contact you with regular updates of your points balance together with news of offers about how you can earn more.

When will bonus points or points earned during a special promotion be applied to my account?

There will be times when you can earn extra points by taking part in exclusive Love Rewards events and offers run by us or our partners. These events are undertaken at our discretion and will be notified to participating members. You can ensure you’re among the first to know by consenting to receive such notifications by post or email.

Points earned from these events and offers will be applied to your Love Rewards account when the particular event or offer has finished.

Will I be able to collect my Points later if I don't have my Love Rewards Card with me?

To earn points you must present your card at the time of the transaction at any participating Beales store. Unfortunately we cannot add any missed points at a later time.

What should I do if my Love Rewards Card is lost, stolen or damaged?

You can collect a new card next time you visit a Beales store. Just ask a Customer Services representative for a new card and they will apply your new card number to your existing account, all of your points will be appended to the new card. You can also check that your contact details and preferences are correct at the same time.

Your old card will no longer earn any points and should be destroyed if you still have it. If you find your old card in the future you should also destroy it.

Who can I contact if I have questions about my Love Rewards Card?

If you haven't found the answer you need from these pages, then please call our Beales Love Rewards Customer Services team on 0113 201 8419 Monday to Friday, 9.00am to 5.00pm. We’ll be happy to help you.

Can I cancel my membership?

You can cancel your membership of Beales Love Rewards at any time, simply call us on 0113 201 8419. All we need to do is verify that you are the account holder. If we delete your membership you will lose any points that you have collected and these cannot be reinstated at a future time.

What are the exclusions to earning Reward points?

You can earn points using your Love Rewards card on most purchases that you make in any Beales store and online. The following items are excluded:
  • Selected concession coffee shops/restaurants
  • Selected departments in-store
  • Interest free credit purchases
  • Beales of Hexham Food Hall
  • Extended warranties
  • AHF furniture departments
  • Postage stamps
  • Selected in-store concessions
  • Purchase of gift cards/gift vouchers
  • Pay Point purchases
You cannot use your Reward vouchers to purchase items listed above.

Where can I find the Terms and Conditions for Beales Love Rewards programme?

Full Terms and Conditions can be found at www.bealesrewards.co.uk