Terms & Conditions
Welcome to Beales Love Rewards
Thank you for choosing to become a member of the Beales Love Rewards scheme ("Love Rewards"). Being a member of Love Rewards enables you to earn points on certain purchases in participating departments in any of our Beales or Palmers stores.
These terms and conditions govern the relationship between J E Beale plc (a company registered in England under company number 120002 with a registered office at 36 Old Christchurch Road, Bournemouth, BH1 1LJ) ("we", "us", "Beales", "Palmers") and you in relation to your membership of Love Rewards and any participation by you is considered as acceptance of these terms and conditions. Additional terms and conditions may be put in place for seasonal or special offers.
These terms and conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials, or any statements on your Love Rewards card. The terms and conditions are up-to-date as at 11th January 2019.
You should read these terms carefully. If there is anything that you do not understand, please contact us through the following ways:
Love Rewards Helpline: 0113 201 8419 available 9am-5:30pm Monday-Friday.
Post: Beales Love Rewards, Customer Administration Department, DMB Group Limited, Suite 1, Crossgates House, Station Road, Leeds, LS15 8EU
1.0 APPLICATION FOR BEALES LOVE REWARDS
Applications may only be accepted from customers who are aged 18 years or over and resident in the UK. To apply collect an application form from till points in any participating Beales or Palmers store. Then hand the completed form to a member of staff. You can also submit and application at www.bealesrewards.co.uk/join-love-rewards. The application is free of charge. We reserve the right to refuse any application for membership of Love Rewards. Members are only allowed one Love Rewards account each. We reserve the right to refuse, merge or close additional accounts at any time.
1.1 CHANGES IN PERSONAL DETAILS
If you move address, please contact our Love Rewards Helpline (details above) where we will update your details. Please quote your membership number, name and postcode to help us to find your details. Alternatively, visit www.bealesrewards.co.uk and update your details online. If you change your name, please send written confirmation to us at Beales Love Rewards, Customer Administration Department, DMB Group Limited, Suite 1, Crossgates House, Station Road, Leeds, LS15 8EU.
1.2 OWNERSHIP OF THE CARD
The membership card for Love Rewards is issued by us and remains our property. Your card is evidence of your membership of Love Rewards and you may be required to produce this in certain circumstances. The card is at your risk once you receive it from us.
1.3 CARD USAGE
You may not transfer any of your rights or points earned as part of Love Rewards. Love Rewards is for personal use only . The Love Rewards card is not a credit card, cheque guarantee card, debit card or a savings account card. Points have no cash value and can only be used as set out in these terms and conditions. However, you should treat your Love Rewards card like cash in your purse or wallet. If you lose your card or it is stolen, you may lose any points you have earned and not yet redeemed in the same way as if you lost or had cash stolen.
1.4 MANAGING YOUR ACCOUNT ONLINE
You can set up an online account by visiting www.bealesrewards.co.uk. Verify your details as requested, then enter a username and password to be used for future access. You can then check your points online at any time. Up-to-date points will be made available a week after the relevant transaction. Cumulative points earned will not be shown on till receipts and may only be checked online or at a participating store.
2.0 EARNING POINTS
To earn points, you must present your card at the time of transaction at a participating Beales or Palmers store. You can also earn points when purchasing online at www.beales.co.uk or www.bealesfurniture.co.uk by entering your card details at the checkout. There is a minimum spend of £1 per transaction before points can be earned.
2.1 REGISTERING POINTS FOR PREVIOUS PURCHASES
To earn points, you must present your card at the beginning of a transaction at a participating Beales or Palmers store. Missed points cannot be added after the transaction has been finalised. It is the responsibility of the member to present their card at the time of the transaction.
2.2 BUSINESSES, PRODUCTS AND SERVICES EXCLUDED FROM LOVE REWARDS
There are a number of exclusions to the transactions and products on which you earn points, and these are listed in Appendix 1 at the end of these terms and conditions. Please read these exclusions carefully.
2.3 EARNING POINTS THROUGH REWARDS EVENTS
There may be times when you can also earn points for taking part in certain Love Rewards events and offers run by our partners or us. This is at our discretion, and if you have opted-in to receive such communications, you will be notified of these opportunities at the time of publication of the activity. Points earned from these events and offers will not usually be applied to your Love Rewards account until the particular event or offer has finished.
2.4 REFUND OR RETURN OF GOODS
If you purchase goods from us and return them at a later date for a refund, we will remove/amend any points you have earned from your card. When returning an item, you must present your Love Rewards card at the beginning of the transaction if you had collected any points from your initial purchase.
3.0 PAYMENT CALCULATION
To earn points, you must present your card at the time of a transaction at a participating store.
• 2 points are awarded for every £1 spent if spending equal to or £30.
• 1 point is awarded for every £1 spent up to £29.99. Each point earned is valued at 1p. We reserve the right to either increase or decrease the number of points accrued on qualifying purchases, or to change how points are accrued, from time to time at our discretion. We will notify you of any changes we make by updating the terms on our website www.bealesrewards.co.uk.
We may set limits on the number of points that can be earned in relation to particular promotional offers in which additional points are offered. We may also provide additional or different promotional offers to members with particular spend categories or levels of accumulated points.
4.0 RECEIVING YOUR REWARDS VOUCHERS
The Love Rewards vouchers are awarded twice a year, in Spring and Autumn. We will only issue your Love Rewards vouchers if the value of the points you have earned is greater than the minimum limit to qualify for a voucher (currently £1 as at January 2019). Every 100 points is converted to £1 worth of vouchers. Your voucher value will be rounded down to the nearest full pound, and any points left over will remain on your account.
5.0 SPENDING LOVE REWARDS VOUCHERS
Vouchers can be spent at any of our Beales or Palmers stores. You must present your Love Rewards card when using your Love Rewards vouchers. We may request proof of identity. You cannot use Love Rewards vouchers to pay Beales Account card balances or purchase gift cards. Vouchers will be valid from their date of issue for a period of up to 8 weeks unless indicated otherwise.
5.1 LOST OR STOLEN CARDS OR VOUCHERS
If your Love Rewards card is lost, stolen or damaged, please notify a customer services representative in any participating store or call our membership helpline on 0113 201 8419. We may, at our discretion, replace your card and transfer any points stored on it to a replacement card. Circumstances in which we may decide not to replace your card or transfer any points include those where we reasonably believe that the notified incident has been caused by a wilful breach of these terms and conditions or if there are reasonable grounds for us to suspect that you are or have been engaged in fraudulent or other unlawful conduct. We may choose not replace lost or stolen vouchers. We may give the appropriate authorities any information considered important or suspicious by us about the loss or theft of a card or voucher. If you subsequently find or retrieve your card that has previously been reported lost or stolen, you must notify us immediately.
6.0 HOW TO CANCEL YOUR MEMBERSHIP
If at any time you wish to cancel your membership, please call 0113 201 8419. If you choose to cancel your membership of Love Rewards, you will lose any earned points that have not yet been converted to Love Rewards vouchers and these points cannot be reinstated in the future.
6.1 OUR CANCELLATION OF YOUR MEMBERSHIP
We may withdraw or cancel your membership at any time where we have reasonable grounds to believe that you
• have supplied misleading or inaccurate information as part of your application or participation of Love Rewards
• have misused or attempted to misuse your membership of Love Rewards
• are in breach of these terms and conditions and/or any additional terms applying to promotions or offers
• have behaved or threatened to behave in a way that involves theft, misconduct, abusive or offensive behaviour.
We reserve the right to monitor the number of memberships per individual and cancel any suspected duplicated memberships.
If we withdraw or cancel your membership:
• your card will be immediately cancelled
• any points that you have earned will be forfeited.
7.0 CLOSURE OF CLUB OR ACCOUNT
We may choose to close a Love Rewards account at any time. If we do so, we will make an attempt to notify you of the closure and points may be forfeited at our sole discretion. If there is no activity on your account for more than 2 years, we reserve the right to close your account and any points that you have earned may be forfeited.
8.0 PRIVACY NOTICE
Please see our Privacy Notice
if you would like to know what personal data we collect, when we collect it and how we use it as part of the Love Rewards scheme.
8.1 CONTACTING US ABOUT YOUR REWARDS ACCOUNT
We will accept instructions and queries from you by letter, email or telephone. You can send letters to Beales Love Rewards, Customer Administration Department, DMB Group Limited, Suite 1, Crossgates House, Station Road, Leeds, LS15 8EU, email firstname.lastname@example.org or call 0113 201 8419. Physical correspondence should be signed by the member (or with someone with the legal power to act on their behalf). Personal account information such as name, addresses or account balances will not be divulged during a telephone conversation unless the member can adequately prove that the account belongs to them. If you ask us to give details to someone else or agree we can give them to someone else we will require you to confirm this in writing to us at the address set out above.
8.2 PASSWORD AND ONLINE SECURITY
If you have registered for an online account please ensure that passwords and login details are kept safe and not available to anyone else to access your account in order to keep your account safe. You are responsible for all activity using those passwords and login details. We will never ask you for your password, or have access to your password. If you believe that someone else has gained access to your account, password and/or login details you must contact us immediately.
Any complaints about Love Rewards should be sent in writing to Beales Love Rewards, Customer Administration Department, DMB Group Limited, Suite 1, Crossgates House, Station Road, Leeds, LS15 8EU or by email to email@example.com including full details of the circumstances that you are complaining about. We take complaints seriously and will do all we can to resolve any genuine complaints as quickly as possible.
We reserve the right to amend or waive any provision of these terms and conditions from time to time and at any time – where the change is material we will make a reasonable and fair effort to notify you of the change coming into effect, however, you are responsible for reviewing the terms and conditions regularly where notice is not possible. The terms and conditions applying to your membership of Love Rewards will at any time be the terms and conditions published on our website, and your continued use of Love Rewards will constitute your acceptance of such amended terms and conditions.
We may transfer the benefit of these terms and conditions to any other company in the same group of companies as us. If we do transfer them, your rights will not be affected.
These terms and conditions may not be enforced by any third party under the Contracts (Rights of Third Parties) Act 1999, but this shall not affect any right or remedy that a third party may have apart from that Act.
These terms and conditions shall be governed by English law.
APPENDIX 1 - EXCLUSIONS FROM THE LOVE REWARDS SCHEME:
• Selected Concession coffee shops/restaurants
• Selected departments in-store
• Interest-free credit purchases
• Beales of Hexham Food Hall
• Extended warranties
• AHF furniture departments
• Fred Olsen Travel
• Postage stamps
• Selected in-store concessions
• Purchase of gift cards/gift vouchers
• Pay Point purchases
Active Beales Love Rewards Vouchers
Love Rewards voucher issued 6th September 2019 valid until 30th October 2019.
The value of the voucher represents all points earned during the period 31st January 2019 to 31st July 2019, in addition to active points carried over from a preceding voucher period. Points are converted at the rate of 1p per point and rounded down to the nearest £1. The voucher must be presented with the Love Rewards card identified on the face of the voucher on or before 30/10/2019. The voucher may only be used once and must be handed in on redemption. The voucher cannot be used in conjunction with other selected offers, multiple vouchers will only be accepted at Beales discretion, check in-store before using your voucher. Only the original voucher can be accepted. Photocopied, defaced or forged vouchers will not be accepted. This voucher cannot be used in respect of purchases in hairdressing, Nisa, Post Office, Fred Olsen and selected services. For full details of excluded items please ask in-store before using your voucher. You will earn Love Rewards points on the full transaction value when you use your voucher in-line with standard scheme rules. If you use your voucher to purchase goods that are of a lower value than the voucher you will not receive any change. There is no minimum purchase value. If you return goods purchased using your voucher and you produce a valid receipt you can request a replacement voucher that will be valid until 30th October 2019. The voucher can be used in any Beales or Palmers store but is not valid for online purchases. We reserve the right to change these terms at any time, if we do so the new terms will be posted at www.bealesrewards.co.uk.
Triple points vouchers issued 6th September 2019 valid until 30st October 2019.
The vouchers must be presented with the Love Rewards card identified on the face of the voucher at a Beales or Palmers department store. Each voucher may only be used once and is valid on or before 30th October 2019. The voucher must be handed in on redemption. The voucher cannot be used in conjunction with other selected offers, multiple vouchers will not be accepted on the same purchase, check in-store before using your voucher. Only the original voucher can be accepted. Photocopied, defaced or forged vouchers will not be accepted. This voucher cannot be used in respect of purchases in hairdressing, Nisa, Post Office, Fred Olsen and selected services. For full details of excluded items please ask in-store before using your voucher. Triple points will only be awarded on qualifying items that are contained within the transaction when the voucher is produced. Points will be awarded within 2 weeks of the closure of offer on 30th October 2019. For qualifying purchases of £29.99 or less 3 points will be awarded per pound spent, for purchases of £30.00 or more 6 points will be awarded per pound spent. We reserve the right to change these terms at any time, if we do so the new terms will be posted at www.bealesrewards.co.uk.
Free small hot drink voucher issued 6th September 2019 valid until 3th October 2019.
The voucher must be presented with Love Rewards card identified on the face of the voucher. Each voucher may be used to claim 1 small hot drink (tea or coffee) at participating Beales and Palmers own brand restaurants, it is not valid in selected concessions, please check in-store. The vouchers are only valid at The following Beales stores: Bournemouth, Perth, Poole, Bedford, Yeovil, Tonbridge, Worthing, Beccles, Keighley, Lowestoft, Peterborough restaurant, St. Neots and Wisbech or at Palmers of Great Yarmouth and Palmers of Lowestoft. The vouchers must be handed in upon redemption. Only the original voucher can be accepted. Photocopied, defaced or forged vouchers will not be accepted. We reserve the right to change these terms at any time, if we do so the new terms will be posted at www.bealesrewards.co.uk The vouchers also entitle the cardholder to claim a 20% discount when buying any cake. The offer only applies in selected concessions at the stores named above, please check in-store if in doubt. The voucher can only be used once to claim a free small hot drink, free small hot drink and 20% off a cake or 20% off a cake, the cake discount and free drink discount cannot be applied separately.